Privacy Policy

Last updated: December 10, 2025

NLP Consultancy ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website nlpconsultancy.co.uk and use our services.

1. Information We Collect

Information You Provide

When you contact us through our website or book a meeting, we collect:

  • Name and email address
  • Company name (optional)
  • Phone number (if provided)
  • Project details and message content
  • Meeting preferences and calendar information

Automatically Collected Information

We automatically collect certain information when you visit our website:

  • Browser type and version
  • Operating system
  • IP address
  • Pages visited and time spent on pages
  • Referral source
  • Device information

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Schedule and conduct discovery calls and meetings
  • Provide information about our AI automation services
  • Analyze and qualify project opportunities
  • Improve our website and services
  • Send relevant information about our services (with your consent)
  • Comply with legal obligations

3. Third-Party Services

We use the following third-party services that may collect and process your data:

  • Vercel: Website hosting and analytics
  • n8n: Workflow automation for form submissions
  • Microsoft Outlook: Email communications
  • HubSpot Meetings: Meeting scheduling and calendar integration

These services have their own privacy policies governing the use of your information. We encourage you to review their policies.

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. We use:

  • Essential cookies: Required for website functionality
  • Analytics cookies: Help us understand how visitors use our site (Vercel Speed Insights)

You can control cookie preferences through your browser settings.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encrypted data transmission (SSL/TLS)
  • Secure server infrastructure
  • Regular security audits
  • Limited access to personal data

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Contact form submissions are typically retained for 2 years unless you request earlier deletion.

7. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Request restriction of processing
  • Portability: Request transfer of your data
  • Objection: Object to processing of your data
  • Withdraw consent: Withdraw consent at any time

To exercise any of these rights, please contact us at neil@nlpconsultancy.co.uk

8. International Data Transfers

Your information may be transferred to and processed in countries other than the UK. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: neil@nlpconsultancy.co.uk
Website: nlpconsultancy.co.uk